Privacy Policy

HookahDrop (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hookahdrop.store (the “Site”) or use our services.

Please read this policy carefully. By using our Site and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Book a hookah rental – name, phone number, email address, complete address, event type, booking date/time, special requests.
• Contact us via WhatsApp, phone call, email, or contact form.
• Subscribe to our newsletter or promotional communications (if applicable).
• Interact with our social media pages.

We may also collect automatically via cookies, analytics, and server logs:

• Device Information: IP address, browser type, device type, operating system, screen resolution.
• Usage Data: Pages visited, time spent, links clicked, referral source, scroll depth.
• Location Data: General city/region based on IP address (not precise GPS).

2. How We Use Your Information

We use your data only for legitimate business purposes:

• To process and confirm your hookah booking.
• To communicate with you regarding booking confirmation, delivery updates, and post-event follow-up.
• To improve our services, website experience, and customer support.
• To send promotional offers (only with your explicit consent). You can opt-out anytime.
• To comply with legal obligations and regulatory requirements.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services (e.g., delivery partners, WhatsApp API). These providers are contractually obligated to protect your data.
• Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation (e.g., Indian IT Act, GDPR).
• Business Transfers: In case of merger, acquisition, or asset sale, your data may be transferred to the new entity.
• With Your Consent: We may share your information with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted.
• Secure Storage: Data is stored on secure servers with limited access.
• Access Control: Only authorized personnel have access to your data.
• Regular Audits: We periodically review our security practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights (GDPR & Indian IT Act)

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete data.
• Right to Deletion: You can request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: You can request limitation of data processing.
• Right to Data Portability: You can request transfer of your data to another service.
• Right to Object: You can object to processing for marketing purposes.
• Right to Withdraw Consent: You can withdraw consent at any time.

To exercise any of these rights, contact us at info@hookahdrop.store.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences.

You can manage or disable cookies through your browser settings. However, this may affect some website features.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18 (18+ only). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with data, contact us immediately.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal, tax, or regulatory obligations.
• Resolve disputes or enforce our agreements.

Generally, booking data is retained for 3 years for reference and legal compliance.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the updated policy on this page.
• Updating the “Last Updated” date.
• Notifying you via email (if you have provided one).

We encourage you to review this policy periodically.

11. Grievance Officer

In compliance with the Indian IT Act 2000, we have designated a Grievance Officer to address any concerns or complaints regarding data privacy:

• Name: Sandeep (Founder)
• Email: info@hookahdrop.store
• Phone: +91 88008 73508
• Response Time: 48 hours (working days)

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• 📧 Email: info@hookahdrop.store
• 📞 Phone: +91 88008 73508
• 💬 WhatsApp: +91 88008 73508
• 📍 Address: Delhi NCR, India